Terms & Conditions

Purchasing Hotel Gift Vouchers

Gift Vouchers for Deans Place Hotel can be purchased online. You can also call Reservations on 01323 870248 to place your order. Vouchers can be delivered by post - in a presentation box or an envelope - or sent via email.

Using Purchasing Hotel Gift Vouchers

1) Deans Place Hotel gift vouchers must be redeemed via our Reservations Centre by calling 01323 870248.

2) Monetary gift vouchers can be used to pay for room accommodation and supplementary items (e.g. meals, beverages, etc.) purchased during your stay at Deans Place Hotel and charged to your room bill. Monetary gift vouchers can also be used to pay for meals and beverages independent of room accommodation.

3) When you book your experience or redeem your voucher against a booking, the voucher will be validated and redeemed electronically.

4) Deans Place Hotel gift vouchers cannot be used to guarantee or pay for a booking made online/via our website.

5) Deans Place Hotel gift vouchers are issued in British Pounds Sterling and accepted at their face value at Deans Place Hotel only.

6) Deans Place Hotel gift vouchers may not be exchanged for cash in part or whole.

7) No change will be given on Deans Place Hotel gift vouchers.

8) Deans Place Hotel gift vouchers have a validity of 12 months from the date of issue unless otherwise stated in the voucher offer description. Some promotional vouchers may have a shorter validity period. The validity date is shown on the voucher. If you do not use your Deans Place Hotel gift vouchers within the given validity period it will no longer be valid.

9) Deans Place Hotel gift vouchers are transferable should you choose to give them to another person.

10) Our gift vouchers feature a unique voucher number, may only be redeemed once, are non-transferable and may not be exchanged for cash and cannot be replaced if lost.

11) Cancellation of a booking with less than 72 hours before the day of arrival will render the voucher null & void.

12) Deans Place Hotel gift vouchers must be presented in paper form or forwarded to reservations@deansplacehotel.co.uk n order to redeem.

13) Vouchers may not apply to certain dates and events, including Christmas and New Year. Please speak to someone in advance to check.

14) If we have made a mistake by unintentionally publishing inaccurate information on the site (e.g. the price, description or availability of a product you have ordered). In this instance we may have to cancel your order at any time, up until the time the voucher has been redeemed, and you will receive a full refund of any charges.